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Frequently Asked Questions

Everything you need to know about ordering with Artificial Grass Online

FAQs

Your artificial grass is delivered in rolls, securely wrapped to protect it during transit. Depending on the size of your order, delivery may be made via courier or pallet service. We’ll provide guidance on delivery timing and access requirements where needed.
Yes, you can order a sample to see the quality, colour, and feel of the grass before committing. It’s the best way to compare options in your own space and lighting.
Our artificial grass typically comes in 4 metre and 5 metre widths. It can be cut to your required length, allowing you to order exactly what you need for your space and reduce waste.
As all artificial grass is cut to your required size, it is made to order and therefore non-refundable. We recommend checking your measurements carefully before placing your order and ordering a sample if you’re unsure on colour or quality. If you have any questions before purchasing, our team is happy to help.
Pile height depends on how you plan to use the space. Shorter grass is more durable and ideal for high-traffic areas, while mid and longer pile options provide a softer, more natural look for gardens and relaxing spaces.
Yes, all of our artificial grass is pet friendly. It is durable, easy to clean, and designed with drainage to help manage liquids effectively.
Yes, our artificial grass is made using child-safe materials and provides a soft, comfortable surface that is ideal for play areas and family gardens.
Our artificial grass is UV stabilised to help prevent fading. This means it will retain its colour and appearance even with regular exposure to sunlight.
Yes, artificial grass can be installed as a DIY project with the right preparation and tools. We recommend following a proper installation guide to achieve the best results.
Common accessories include joining tape, adhesive, weed membrane, and fixing pins. These help ensure a secure fit and long-lasting finish.
Yes, all of our artificial grass is designed with built-in drainage holes, allowing water to pass through easily and preventing surface pooling.
Maintenance is minimal. Occasional brushing to keep fibres upright and removing debris will keep your lawn looking its best.
With proper installation and basic care, artificial grass can last many years while maintaining its look and performance.
A properly installed weed membrane will help prevent weeds from growing through. Some surface weeds may appear over time but can be easily removed.
Artificial grass reduces water usage and eliminates the need for mowing or chemicals. While it is a synthetic product, it offers long-term environmental benefits through reduced maintenance.