DELIVERY POLICY
Delivery Information
We offer a range of delivery options to suit your requirements, with all orders dispatched via trusted third-party courier partners.
Our goal is to provide a reliable and efficient delivery service, while maintaining flexibility for customers.

Delivery Options
At checkout, you will be able to select from the following delivery services:
Premium Delivery: Estimated delivery within 2 working days (additional cost)
Standard Delivery: Estimated delivery within 3–5 working days (free)
Future Date Delivery: Select a preferred delivery date beyond 5 working days
All delivery timeframes are estimates only and are not guaranteed.

Order Processing
Orders are processed promptly following confirmation.
Processing times may vary depending on:
Order size and complexity
Product availability
Operational demand
Orders are typically prepared and dispatched within standard working days (Monday–Friday, excluding bank holidays).

Delivery Method
All deliveries are:
Kerbside only
Completed using third-party courier or pallet network services
Delivered to the address provided at checkout
Delivery does not include:
Installation
Placement beyond kerbside
Removal of packaging

Customer Responsibilities
Customers are responsible for ensuring:
Accurate delivery details are provided
Suitable access is available for delivery vehicles
Someone is available to receive the delivery where required
If access restrictions are not disclosed in advance, delivery may fail and additional charges may apply.

Failed Deliveries & Re-Delivery
Failed deliveries may occur due to:
Customer not present
Restricted or unsuitable access
Incorrect address details
Where a delivery fails:
Re-delivery charges may apply
Storage fees may be incurred in some cases

Delivery Timeframes
While we aim to meet all estimated delivery timeframes, delays may occur due to circumstances outside of our control, including:
Courier or logistics delays
Traffic or route disruptions
Weather conditions
High demand periods
Supply chain disruption
Delivery timeframes are not guaranteed and should not be relied upon for time-sensitive installations or projects.

Future Date Deliveries
Where a future delivery date is selected:
We will aim to dispatch your order in line with your chosen date
Delivery remains subject to courier scheduling and availability
Delays may still occur due to external factors

Split Deliveries
In some cases, orders may be delivered in multiple parts.
This may occur due to:
Product availability
Courier logistics
Order size or weight
Customers will be notified where possible.

Inspection on Delivery
Customers should inspect goods upon delivery.
If any issues are identified, including:
Damage
Shortages
Incorrect items
These must be reported within 48 hours with supporting photographic evidence.

Risk & Responsibility
Responsibility for the goods passes to the customer upon delivery.

Delays & Liability
To the fullest extent permitted by law:
We are not liable for delays caused by third-party couriers or events beyond our control
We are not responsible for any indirect or consequential losses resulting from delayed delivery, including:
Installation costs
Labour costs
Project delays

Delivery Costs
Delivery costs (where applicable) are displayed clearly at checkout before purchase.

Contact
If you have any questions regarding delivery, please contact our team via the details provided on our website.